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Higher Education | Technology

Comprehensive Device Management for a Top-Ranking University

Fast Facts

Industry

Higher Education

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Organization

Private University, Baltimore, MD

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Client Since

2021

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Equipment Financed

$2,500,000 in various IT assets for end-user devices and lifecycle services

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Financing Structure

FMV lease, 48-month refresh cycle for laptops, 60-months for desktops

Financing Structure Icon

Industry

Higher Education

Star icon

Organization

Private University, Baltimore, MD

Building Icon

Equipment Financed

$2,500,000 in various IT assets for end-user devices and lifecycle services

Money icon

Navigating the Costs and Risks of Outdated Technology

A leading university faced significant productivity challenges with outdated faculty and staff devices. With approximately 600-800 new assets required annually, including a mix of laptops and desktops, the older systems were prone to slower performance and incompatibilities with modern software. This not only hindered day-to-day operations, but also posed severe security threats, leaving the university’s data vulnerable to cyberattacks. Plus, the ongoing maintenance needed incurred high costs and demanded extensive IT resources, diverting funds and attention from potential technological innovation on campus.

With ~2,400 total devices under management, the university wanted to establish a disciplined refresh cycle to lighten the workload on the central IT staff.

Working in close collaboration with a trusted technology wholesaler, First American helped ensure a seamless procurement-to-deployment process.

Enhancing Risk Control and Operational Efficiency with Lifecycle Management Services

First American developed a comprehensive Device Management Program tailored to the university’s needs. Disciplined refresh cycles based on asset type were established, and the hardware, warranties, and services were included in the monthly payments.

 

Working in close collaboration with a trusted technology wholesaler, First American helped ensure a seamless procurement-to-deployment process. By leveraging advanced warehousing capabilities and adhering to strict timelines, assets were promptly received, verified, and transported to the university’s designated destinations, minimizing downtime and disruptions.

 

The program also included onsite services, including detailed inventory verification and secure equipment disposal. Rigorous data erasure procedures were implemented to uphold regulatory compliance and safeguard sensitive information, ensuring peace of mind for all stakeholders.

Navigating the Costs and Risks of Outdated Technology

A leading university faced significant productivity challenges with outdated faculty and staff devices. With approximately 600-800 new assets required annually, including a mix of laptops and desktops, the older systems were prone to slower performance and incompatibilities with modern software. This not only hindered day-to-day operations, but also posed severe security threats, leaving the university’s data vulnerable to cyberattacks. Plus, the ongoing maintenance needed incurred high costs and demanded extensive IT resources, diverting funds and attention from potential technological innovation on campus.

With ~2,400 total devices under management, the university wanted to establish a disciplined refresh cycle to lighten the workload on the central IT staff.

Enhancing Risk Control and Operational Efficiency with Lifecycle Management Services

First American developed a comprehensive Device Management Program tailored to the university’s needs. Disciplined refresh cycles based on asset type were established, and the hardware, warranties, and services were included in the monthly payments.

Working in close collaboration with a trusted technology wholesaler, First American helped ensure a seamless procurement-to-deployment process. By leveraging advanced warehousing capabilities and adhering to strict timelines, assets were promptly received, verified, and transported to the university’s designated destinations, minimizing downtime and disruptions.

The program also included onsite services, including detailed inventory verification and secure equipment disposal. Rigorous data erasure procedures were implemented to uphold regulatory compliance and safeguard sensitive information, ensuring peace of mind for all stakeholders.

Working in close collaboration with a trusted technology wholesaler, First American helped ensure a seamless procurement-to-deployment process.

Device Management Program Delivers Long-Lasting Results

The Device Management Program with First American continues to yield positive outcomes for the university, ensuring their IT infrastructure remains up to date with minimal disruption. The school successfully replaces and refreshes 150-200 assets per quarter while allowing their IT department to focus on strategic initiatives rather than storage and staging. With NIST-standard data erasure and detailed inventory reporting, the university maintains high security and compliance standards, safeguarding sensitive information and ensuring proper documentation.

Additionally, the transition of endpoint replacement from capital expenditure (CapEx) to operational expenditure (OpEx) facilitates better financial planning.

The school successfully replaces and refreshes roughly 150-200 assets per quarter, allowing their IT department to focus on strategic initiatives.

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