Courtney holds a bachelor's of arts in economics and a bachelor's of science in business management from St. John Fisher College.
Courtney joined First American in 2004 as an Associate Finance Coordinator in the Operations Department and went on to oversee the team of Project Managers responsible for documentation and funding. More recently, she launched the Process Excellence Department at First American. She is the recipient of the company's 2007 "Chairman’s Award" for excellence in character and leadership.
Courtney resides in Rochester, New York with her husband, Tim, and their four children: Ashlie, Emily, Timothy and Stephen.